Feedback and complaints policy


We want to provide you with the best service but sometimes we may fall short of expectations.

Summerset's feedback and complaints policy objective is to enable complaints to be resolved in a manner that is resident appropriate, objective, fair, quick and cost-effective for the resident and for Summerset. 

Download a copy of the policy by clicking on the link below.

Summerset Feedback and Complaints Policy (PDF | 217KB)